Worthing Medical Group
Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery
1,047
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Worthing Medical Group
2023-08-30
Person
5
5
0
30th August 2023
I booked the appointment over the phone. The care I received was excellent. Everything was explained to me clearly and I was given plenty of time to discuss my concerns. I left with the answers I needed
Suggested improvements
Na
Worthing Medical Group
2023-08-30
Person
5
5
0
30th August 2023
I feel very lucky to have such a wonderful surgery. The process for making an appointment is easy and I have never had any issues in getting an appointment. The team are fantastic and make you feel comfortable. I can’t thank you all enough.
Suggested improvements
I really can’t think of anything.
Worthing Medical Group
2023-08-24
Person
5
5
0
24th August 2023
Since the Heene Road surgery came under Worthing Medical group.
I personally have found the surgery proactive and helpful including - doctors, nurses, phlebotomists, nursing assistants, reception staff and pharmacy.
The new hours for ringing up for an appointment makes it much more accessible.
Suggested improvements
I think using phone appointments to triage is helpful particularly when working but may not be suitable for more vulnerable groups and maybe more than 4 appointments a year a face to face appointment should be triggered.
Worthing Medical Group
2023-08-24
Person
4
5
0
24th August 2023
Usually a long wait on the phone to speak to receptionist.
On the call back it can be difficult to understand the dr sometimes, maybe she could speak a little slower ???
Suggested improvements
Nothing on this occasion as the nurse was extremely thorough and asked for a drs opinion re an issue she was unsure of. An extremely kind and helpful dr saw me.
27th September 2023
Response from Worthing Medical Group
Many thanks for your feed back. With regards to booking appointments, we do appreciate that it can take time to get through on the phone. In light of this we have increased the time patients can access the appointment system, which now closes at 12 o'clock. Patients also have access to the Online Consultation System called Patient Triage. You will be able to access this via the Worthing Medical Group website or the NHS app. Patients will be able to submit a non urgent requests, sick notes, repeat prescriptions, provide details of new or ongoing symptoms or see online guidance
Worthing Medical Group
2023-08-23
Person
4
5
0
23rd August 2023
Pleasant nurse.
Suggested improvements
Nothing.
Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Worthing Medical Group: http://iwgc.net/ejhnz